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Our after-sale Service System

In our after-sale service system, we establish perfect control system strictly according to ISO-9000 series, in this system, technology data and problem solve solution and preventive measures will be provided in any maintenance project, all the spare parts will be used in new OEM products with installation instruction, manufacuterer’s instruction and qualification.

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Warranty Scheme

our company provides free maintenance (except for human reasons) for quality problems within 12 months after delivery of the equipment or 2000 hours of engine operation (whichever comes first).

247 Rest Assured Project:

24-hour service hotline support, providing technical consultation on use, operation and maintenance; service personnel arrive at the site within 7 hours after receiving complaints about equipment quality problems; problem equipment resumes production within 1 day of maintenance.

421 Housekeeper Action

provide 4 times of regular equipment inspection and maintenance services during the warranty period (see the follow-up plan for regular maintenance of equipment of Yantai chihong machinery co.,ltd.. for specific regular inspection contents); provide 2 times of equipment technical operation and maintenance training services; issue a formal inspection report after each regular inspection so that the user can have the most comprehensive understanding of the equipment.

Spare Parts Consignment:

Our company's stock of spare parts can provide customers with the spare parts supply with the most price advantage and the shortest delivery period, and reduce the equipment downtime caused by the replacement of vulnerable parts and consumable parts.

Yantai Chi Hong Machinery Co., Ltd. has developed with steady pace in the underground mining field for 12 years and has gradually established a complete system for research, production, sales and services, thus becoming one of the top suppliers of China’s mine machines manufacturing industry and shining brightly in the international market.

Company
PRODUCT
Get In Touch
  • +86 13210074640(WhatsApp)
  • sales01@ytchihong.com
  • Sino-Russian Science and Technology Innovation Park, No. Nei 8, No. 39, Keji Avenue, High-tech Zone, Yantai, China

Copyright @Yantai Chi Hong Machinery Co., Ltd.

Yantai Chi Hong Machinery Co., Ltd. has developed with steady pace in the underground mining field for 12 years and has gradually established a complete system for research, production, sales and services, thus becoming one of the top suppliers of China’s mine machines manufacturing industry and shining brightly in the international market.

Company
PRODUCT
Get In Touch
  • +86 13210074640(WhatsApp)
  • sales01@ytchihong.com
  • Sino-Russian Science and Technology Innovation Park, No. Nei 8, No. 39, Keji Avenue, High-tech Zone, Yantai, China

Copyright @Yantai Chi Hong Machinery Co., Ltd.